FAQ (Frequently Asked Questions)
How can I find the perfect apartment in Vienna for my stay?
On our website, you’ll find a selection of apartments in Vienna’s city center perfect for everyone – families, couples, solo travelers/singles, and groups. Use our filters to find options tailored to your needs, whether it’s a cozy “Cloud Studio” for two, a spacious “Family Deluxe”for families, or apartments perfect for business or group stays.
How does the check-in process at ALON HOMES Vienna work?
We offer contactless self-check-in. You’ll receive a PIN-code to access the building and the key box. Check-in is available from 3 PM, ensuring a smooth arrival experience.
Is there a minimum stay requirement?
Yes, the minimum stay is 2 nights. For long-term stays, we offer special discounts. Feel free to contact us for more details.
How does the check-out process at ALON HOMES Vienna work?
Check-out is very simple, you’ll just need to return the key to the key box by 10:00 AM with the same code from the Check-in. We kindly ask to turn off all devices, close the windows, lock the doors, and ensure you take all your belongings with you.
Are ALON HOMES Vienna apartments family-friendly?
Yes, our apartments are ideal for families. They offer spacious rooms, fully equipped kitchens, bathoom with washing machine and a child-friendly environment.
Are the apartments air-conditioned, and is Wi-Fi available?
All apartments are fully air-conditioned and come with free high-speed internet.
Where can I park near the apartments?
Street parking is subject to a fee between Monday to Friday from 9:00 AM to 10:00 PM (tickets available in tobacconist shops nearby). Alternatively, there are nearby 24h parking garages, such as BEST IN PARKING (Leopoldgasse 39) or APCOA PARKING (Afrikanergasse 3).
How are the apartments cleaned?
Our apartments are professionally cleaned before every arrival, ensuring a spotless and hygienic environment. Fresh bed linens, covers, hand towels, and bath towels are provided for your stay.
Are pets allowed in the apartments?
Unfortunately, pets are not allowed in our apartments.
Do the apartments have kitchens and washing machines?
Our apartments are fully equipped for a comfortable stay, featuring a kitchen with a refrigerator, freezer, stove, oven, microwave, dishwasher, coffee machine with capsules, kettle, and all necessary cooking utensils. There’s also a washing machine with laundry pods. For entertainment, you’ll find a TV in both the living room and bedrooms. Feel free to browse the photos for a closer look at everything our apartments offer!
How can I modify or cancel my booking?
Modifications or cancellations are subject to the booking platform’s terms. Please contact us directly for assistance.
What should I do if I experience any issues during my stay?
You can contact us anytime via email at office@alon-homes.at or WhatsApp at +43 664 455 3117. We’re here to help.
What landmarks/sightseeings are near ALON HOMES Vienna?
Our centrally located apartments are close to the Vienna Prater, St. Stephen’s Cathedral, shopping facilities (e.g. BILLA) and several public transportation options are within walking distance (U1 Nestroyplatz and U2 Taborstraße). The famous opera, many museums and Schönbrunn Palace and Zoo are also within easy reach.
What public transport options are available near ALON HOMES Vienna?
Our apartments are close to U1 (Nestroyplatz), U2 (Taborstraße), tram line 2, bus line 5A, and Wien Praterstern railway station (with direct airport connections).
Where can I buy groceries nearby?
There is a BILLA supermarket just two buildings away. Other options include Spar, Hofer, and the Karmelitermarkt, which offers fresh groceries and local products.